Danh mục nội dung
MS. LÝ THƯƠNG HẠNH (ALYSSA)
Client Relationship Manager
EXPERTISE
- Saigon universitySaigon university -2008-2012
- Bachelor’s degree, Business Administration and Management, General
- PACE institute of management
Certificate cheif customer officer, General Sales, Merchandising and Related Marketing Operations - Certificate cheif customer officer, General Sales, Merchandising and Related Marketing Operations
2017 – 2021
LANGUAGES
Vietnamese – English
CORE COMPETENCIES
- Establish a customer care system following by ISO 9001:2015
- Establish a Customer Relationship Management system.
- Set up and operate customer care management system (Cognito, SSALE, Bitrix, ..).
- Set up a collaboration process according to Kaizen 5S.
- Setting up standard forms (contract, quotation, invoice,…)
- Recruit and develop training plans for team of over 10 staffs.
- Monitor and improve processes to improve KPIs, customer experience, and work productivity.
- Proactive at solve problem, collaborate with other groups / departments to achieve business goals.
- Manage the projects and guarantee expected results to customers.
- Monitor and resolve customer complaints thoroughly.
- Take care of customers after the sale.
- Manage the liabilities and revenue of the company.
- Follow and control the debt of the company.
- Ability to analyze and solve problems according to large project work chains.
NOTABLE PROJECTS Number of customers is over 1000
CONTACT INFO
- Skype: lythuonghanh199
- Phone: 0907 230 606 (Zalo, Viber, whatsapp, Wechat)
- Email: hanhly@vivabcs.com.vn
- Hotline: 028 73 04 04 55 / 18001243– ext: 109
