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MS. LÝ THƯƠNG HẠNH (ALYSSA)

MS. LÝ THƯƠNG HẠNH (ALYSSA)

VIVA BUSINESS CONSULTING là công ty tư vấn doanh nghiệp được tín nhiệm bởi hằng ngàn khách hàng danh tiếng từ năm 2006. VIVA cung cấp nền tảng quản lý toàn diện và nguồn lực thực thi theo cách kết hợp đồng thời của: Luật pháp và thủ tục hành chính trong kinh doanh – Quản lý thuế và kế toán – Quản trị quan hệ lao động – Quản trị tài chính doanh nghiệp – Quản trị và kiểm soát nội bộ. Năng lực của chúng tôi giúp khách hàng lường trước các rủi ro, tối ưu chi phí, kiến tạo lợi thế kinh doanh.

VIVA is a business consulting company, specializes in business compliance procedures according to local business laws and regulations since 2006. VIVA has been continuously trusted by thousands of well-known clients since 2006. We are creating added value for clients by offering one-stop business platform with exclusive and tailored-made services related to market entry and mandatory business compliances. We keep our client’s good standing in lawful and optimal manners whenever they are working and doing business in Vietnam.

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Profile-STeam-Hanh-Alysa-793x833

MS. LÝ THƯƠNG HẠNH (ALYSSA)

Client Relationship Manager

EXPERTISE

  • Saigon universitySaigon university -2008-2012
  • Bachelor’s degree, Business Administration and Management, General
  • PACE institute of management
    Certificate cheif customer officer, General Sales, Merchandising and Related Marketing Operations
  • Certificate cheif customer officer, General Sales, Merchandising and Related Marketing Operations
    2017 – 2021

LANGUAGES

Vietnamese – English

CORE COMPETENCIES

  • Establish a customer care system following by ISO 9001:2015
  • Establish a Customer Relationship Management system.
  • Set up and operate customer care management system (Cognito, SSALE, Bitrix, ..).
  • Set up a collaboration process according to Kaizen 5S.
  • Setting up standard forms (contract, quotation, invoice,…)
  • Recruit and develop training plans for team of over 10 staffs.
  • Monitor and improve processes to improve KPIs, customer experience, and work productivity.
  • Proactive at solve problem, collaborate with other groups / departments to achieve business goals.
  • Manage the projects and guarantee expected results to customers.
  • Monitor and resolve customer complaints thoroughly.
  • Take care of customers after the sale.
  • Manage the liabilities and revenue of the company.
  • Follow and control the debt of the company.
  • Ability to analyze and solve problems according to large project work chains.

NOTABLE PROJECTS

Number of customers is over 1000

CONTACT INFO

  • Skype: lythuonghanh199
  • Phone: 0907 230 606 (Zalo, Viber, whatsapp, Wechat)
  • Email: hanhly@vivabcs.com.vn
  • Hotline: 028 73 04 04 55 / 18001243– ext: 109

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