MS. LÝ THƯƠNG HẠNH (ALYSSA)

Danh mục nội dung

Client Relationship Manager

EXPERTISE

Saigon universitySaigon university -2008-2012
Bachelor’s degree, Business Administration and Management, General
PACE institute of management
Certificate cheif customer officer, General Sales, Merchandising and Related Marketing Operations
Certificate cheif customer officer, General Sales, Merchandising and Related Marketing Operations
2017 – 2021

LANGUAGES

Vietnamese – English

CORE COMPETENCIES

Establish a customer care system following by ISO 9001:2015
Establish a Customer Relationship Management system.
Set up and operate customer care management system (Cognito, SSALE, Bitrix, ..).
Set up a collaboration process according to Kaizen 5S.
Setting up standard forms (contract, quotation, invoice,…)
Recruit and develop training plans for team of over 10 staffs.
Monitor and improve processes to improve KPIs, customer experience, and work productivity.
Proactive at solve problem, collaborate with other groups / departments to achieve business goals.
Manage the projects and guarantee expected results to customers.
Monitor and resolve customer complaints thoroughly.
Take care of customers after the sale.
Manage the liabilities and revenue of the company.
Follow and control the debt of the company.
Ability to analyze and solve problems according to large project work chains.

NOTABLE PROJECTS

Number of customers is over 1000

CONTACT INFO

Skype: lythuonghanh199
Phone: 0907 230 606 (Zalo, Viber, whatsapp, Wechat)
Email: hanhly@vivabcs.com.vn
Hotline: 028 73 04 04 55 / 18001243– ext: 109

LEGAL EXPERT

VIVA BUSINESS CONSULTING

WHO WE ARE?

VIVA is the premium business consulting firm in Vietnam for market entry procedures, tax management, employment relation, corporate finance and local business procedures at local competent state agencies since 2006.
Our staying power thanks for the deep insights and integrated backgrounds in business laws – tax management – accounting – corporate finance – employment relations enhance us build trust and confidence and chosen by thousands of local and international clients from Hong Kong, Japan, US, EU, Singapore, India, China, Korea…. for their confident partner and successful business in Vietnam.

WHAT WE DO

VIVA offers one-stop platform, fully complied in optimal ways by local laws, for whole circle life of any enterprise in Vietnam:

Market entry and business regulations
Tax management
Accounting and Corporate Finance
Management of labor relations and payroll
Corporate – secretarial services
Local business procedures at any local competent state agencies
Mergers and Acquisitions.

WHERE WE ARE

With over 20-year journey in a single industry, our name valued by expanding list of successful and loyal clients:

We are recognized and selected by thousands of multinationals – foreign direct investment companies and investors in Vietnam
We are recognized and selected by thousands of global enterprise – foreign representative offices in Vietnam
We are recognized and selected by thousands of famous local companies in Vietnam

VIVA not only manage business required procedures by laws but firstly places client’s compliance and good standing, in the optimal methods when offering any solution, and integrated with our intensive resources that allow us to prevent most of the risks in advance, create more benefits, advantages and business inspiration for entrepreneurs.

The insights and consistent backgrounds in Business Laws – Accounting and Corporate Finance – Tax Management – Labor Relations and Payroll – Serectarial and consistent with our exclusive standard operation processes, consisting of consultation – implementation – pratice operation help us fully protect client interests as one-stop solution.

* VIVA Business Consulting is strictly complied with regulations on protection of personal data, according to Decree No.13/2023/ND-CP dated April 17, 2023, issued by Viet Nam government. VIVA use and keep your info for NO other purposes but providing exclusive service for you.

YOU WILL RECEIVE

“If you ask any successful businessperson, they will always have had a great mentor at some point along the road.”

Richard Branson